Best Digital Customer Experience Management Technology/ Platform/ Solution

This award seeks to identify the best CX technology/platform/solution that help companies

accomplish their customer interaction goals.

Category specific eligibility criteria and mandatory documents to be submitted

1.CX technology/platform/solution must be in operation on or before March 31, 2022.

2.The entrant Participant must furnish valid patent/ trademark license.

3.The entrant Participant must furnish customer specific case study and / or customer

feedback.

Name of the Company *

Name of key personnel (CEO/ MD/ Director/ Proprietor/ COO only) *

Designation *

Gender

Mobile number *

Number

Telephone (Direct) *

Email *

Website *

Address of registered Head Office in India *

Address Line City State/Region/Province Postal / Zip Code

Name and contact details of the authorized representative of the Company *

Year of Incorporation: *

Number of employees *

If yes, please specify name(s) of the award(s)/recognition

Your product is available through? *

How would you place yourself in the industry? Justify it in terms of revenue cycles, profit margins *

Mention any key partnerships done in the present/past to boost your business *

Why is your service/ Product innovative? *

What is your strategy to boost sales and reach your targeted audience? *

Describe your inspiration behind this innovation? *

What gives your product an edge over its competitors? How do you think it will change the course of how we live today? *

What are the difficulties you faced while developing this innovation? Enumerate on the barricades you faced during the years? (Restrict to 2) *

How does your technology/ service/ platform help organizations accomplish customer interaction goals? *

How do you ensure single view of customer across all channels? What is your ability to maintain context across different channels? *

How simplistic is your design and how do you ensure ease of navigation along user journeys? *

How do you design personalized experiences and utilize customer data to automatically meet preferences? *

How do you enable end to end transactions and availability of subscription to new products and services? *

How do you provide end to end support and clear information to customers? *

General Requirements

Declaration form *

No objection certificate *

Audited Annual reports/ Certified Turnover certificates (FY 2019-20, 2020-21, 2021-22) *

Please upload consolidated/separate files for FY 2019-20, 2020-21, 2021-22

GST Certificate *

PAN Card *

Certified Copy of the Shareholding Pattern *

Business registration certificate *

Brief profile of CXOs of the organization *

Category Specific Requirements

Patent/ Trademark License *

Customer Specific Case Study and /or Customer Feedback *

I have read, understood, and agree to the terms and conditions for IMC Awards 2022 and will hold the Awards Management harmless for decisions made by them. *